Clinic Policie

New Patients

Your initial visit is an opportunity to meet the physician, review your medical history, and determine whether an ongoing physician–patient relationship is the right fit for your care.

Appointments

Please bring one main concern or problem to your regular appointment. If you have multiple issues, additional appointments may be required to address them.

Annual Physicals

Your annual physical is designed to keep you healthy and help with early disease detection. If new concerns come up, they may need their own appointment—we recommend booking as soon as you notice an issue instead of waiting until your yearly exam. Please give us at least 24 hours’ notice if you need to cancel. Missed appointments without notice may result in a no-show fee.

Appointment Cancellation

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Missed appointments without notice may result in a no-show fee

Phone Calls

All phone calls are managed by our clinic staff. If you would like to speak directly with a physician, please book an appointment.

Lab Results - Follow ups

Patients will be contacted if follow-up is required based on test results. Please note that lab and other test results are not provided over the phone. If you have ongoing concerns about your testing, we encourage you to book a follow-up appointment with your physician. This appointment should be scheduled at least one week after testing, to allow time for results to be received and reviewed.

Prescription Refills

Your physician will consider accepting and renewing a prescription sent to our office by your pharmacy if you have regularly attended your office visits regarding your healthcare concerns.

Same Day Clinic Appointments

We offer same-day and walk-in clinic appointments for both our patients and the general public.To arrange a visit, please call our office or check in at reception. For these appointments, we kindly ask that you bring one main concern per visit so we can provide the best care possible.

Additional Services Offered

Along with comprehensive primary care, our center provides a range of additional services including:

If the service you are looking for is not listed above, please speak with your physician about the many other healthcare services available at our center.

Uninsured Services

Please note that certain services offered at our clinic are not covered by provincial health insurance. Patients are responsible for any associated fees. Examples include:

For a full list of uninsured services and applicable charges, please speak with our staff.